This Is Your Opportunity To Work For An Exciting And Forward-Thinking Agency!
Client Success Manager For Growing lead generation marketing agency
We're no longer taking applications for this position
Are you in search of a versatile position as a Client Success Manager, allowing you to apply your skills, build relationships and grow?
If you are looking for a fun, rewarding, and fast-paced environment where you can spend most of your time serving clients whilst they grow their business through generating leads and sales with us.
Your role will be to assist and support 30-40 clients in the Letting and Estate agent sector, based throughout the UK, through email communication and Zoom calls.
You will need to love working with people, helping them take the steps to think about their business growth and the opportunities that leads can give them and their business. Supporting them through being the first point of contact of client enquiry, organising catch up calls, and being there to answer their questions.
We need some assistance now—someone to join our team to assist with our customer relations.
Our office is fun and vibrant, with a Google hangout feel. We have lunches and snacks all included, and we all stop to have lunch together every day. We celebrate each other’s successes, birthdays, and important moments as a team.
To drive our continued success, we need a great Client Success Manager, who needs to be an awesome communicator, a totally success-driven person, and hugely positive, with the ability to organise and be forward thinking.
You will need to be an energetic, enthusiastic, and capable person with a real zest for helping and serving people.
The ROLE of a Office & Events Coordinator:
Provide support for a busy sales and events office
Organise delegates prior to events
Prepare delegate workbook packs
Organise and prepare SWAG for events
Organise and control administrative processes
Liaise with delegates
Handle and nurture new enquiries
Stock Control
Printing, copying, filing and mailing
Maintaining records
Diary organisation
Support to senior team
What Skills You Need:
You have served some time in a customer service environment or can demonstrate a good personality
You love to help and serve people, and you can demonstrate this
You are reliable, conscientious, and courteous, but also firm
You understand the importance of getting back to people and keeping others in the loop
Key Role Goals
Nurture our customers through email communications
To manage monthly catch up calls
Co-ordinate and send our reporting files
Track their success
Be their point of contact and keep communicating based upon previous conversations
Keep our client database up-to-date
Refer to other opportunities within the group of businesses where suited
Other Tasks Include:
Manage Excel reports
Manage sales reports
This is an office-based role.
The salary package will be geared to your previous experience and successes, plus your ability to demonstrate the skills we need. You will be judged primarily on your previous record, communications skills, and character as being suited to working in our organisation.
We are very positive and success-focused, and that is what we are looking for in you.
Our environment is shaped by a commitment to our core values, which form part of the selection criteria for this role. You will need to share a passion for personal development through learning, ensuring that we evolve our offering to be the best it can be, continually adding value for both clients and colleagues alike, whilst building effective, strong relationships based on mutual respect where genuine care and nurture matter.
Salary: £28,000-£33,000 OTE
Our environment is modern and funky (think Google space) BUT we DON’T sit around waiting for the phone to ring, we do NOT like negativity or naysayers, we LOVE positivity, people who work hard, but also know how to have FUN. You must be able to work well on your own to achieve certain tasks when required.
There are HUGE opportunities here, and there is GOOD money to earn if you’re the right FIT.
If this sounds like you and you want to feel like you are doing GOOD, working as a TEAM, GROWING and earning GOOD MONEY, we want to hear from YOU.
You will be based at our Wolverhampton offices & training centre, with some events elsewhere in the UK with stays in hotels, and occasional travel overseas.
You will be required to continuously develop your skills – We have a STRONG learning culture and CPD requirement – but FUN learning, much from US coaches, online and occasionally physically overseas.
Earnings will comprise a basic salary (£20k-£25k depending on experience) with commission, mobile phone and expenses, with a realistic opportunity to earn £40- £50k for on-target performance for the RIGHT person.
We're no longer taking applications for this position
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